> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blis.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Providing feedback

> Report issues, request features, and send feedback in bLIS.

## Overview

bLIS includes a built-in feedback system that lets you report issues, request features, and share general feedback directly from the application. Messages are sent to the bLIS support team.

## Sending feedback

<Steps>
  <Step title="Open the feedback widget">
    Click **Send feedback** in the sidebar, or navigate to the **Help** page and click **Send feedback**.
  </Step>

  <Step title="Choose a category">
    Select one of the following options:

    * **Report an issue** — Report a bug or something not working as expected
    * **Make a request** — Suggest a new feature or improvement
    * **Give feedback** — Share general feedback about the application
  </Step>

  <Step title="Set priority (issues and requests)">
    For bug reports and feature requests, select a priority level: Urgent, High, Normal, or Low.
  </Step>

  <Step title="Describe the issue">
    Write a description of the issue, request, or feedback. Be as specific as possible — include what you were doing, what you expected, and what happened instead.
  </Step>

  <Step title="Send">
    Submit your message. The bLIS support team will review it and respond if needed.
  </Step>
</Steps>

## Contacting support

You can also reach support through these channels:

| Channel           | Details                                                       |
| ----------------- | ------------------------------------------------------------- |
| **Email**         | [support@blis.app](mailto:support@blis.app)                   |
| **Lab contact**   | Your lab's phone number and email are listed on the Help page |
| **Documentation** | [docs.blis.app](https://docs.blis.app)                        |

## Frequently asked questions

<AccordionGroup>
  <Accordion title="I can't sign in to bLIS">
    Verify you are using the correct email address. If you use single sign-on (SSO), sign in through your organization's identity provider. If you still cannot access your account, contact your lab administrator or email [support@blis.app](mailto:support@blis.app).
  </Accordion>

  <Accordion title="My labels are not printing">
    Check that your label printer is connected and powered on. Verify the correct printer is selected in your browser's print dialog. If labels print but are misaligned, contact your lab administrator to adjust the label template. See the [label printing guide](/integrations/label-printing) for more details.
  </Accordion>

  <Accordion title="How do I report a bug?">
    Use the **Send feedback** button in the sidebar and select **Report an issue**. Include steps to reproduce the problem and any error messages you see.
  </Accordion>

  <Accordion title="How do I request a new feature?">
    Use the **Send feedback** button in the sidebar and select **Make a request**. Describe the feature you would like and how it would help your workflow.
  </Accordion>
</AccordionGroup>

## Keyboard shortcuts

Access the Help page quickly using the [command menu](/guides/command-menu) (`Ctrl+K`), then search for "help".

## Related

<CardGroup cols={2}>
  <Card title="Command menu" icon="keyboard" href="/guides/command-menu">
    Quick actions via Ctrl+K.
  </Card>

  <Card title="Label printing" icon="tag" href="/integrations/label-printing">
    Troubleshoot label printing issues.
  </Card>
</CardGroup>