Navigate to the Help and Support tab
Click on the Notification status button to open the notification monitoring table.
A list of recent notifications will appear
To help laboratory staff monitor communications and status, a notification tracking system is available. This allows users to see comprehensive details of notifications sent out for any of the provided Notification types. Here’s how to view these notifications.
Navigate to the Help and Support tab
Click on the Notification status button to open the notification monitoring table.
A list of recent notifications will appear
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Notifications can be filtered using the table headers or the Filters tab on the right side of the table.
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| Status | Description |
|---|---|
| SUCCESS | The notification was process successfully and the email was sent. |
| PENDING | The notification is still processing and waiting to be sent. |
| FAILED | The notification failed to send, and should be retried. |
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A notification with status FAILED, or a notification with a PENDING status that persists for longer than a few minutes are always unexpected. In this case, please reach out to [email protected] for assistance.
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